Sometimes, things just don’t work out. Here’s what you need to know about our returns...
For our UK customers:
Returns are FREE in the UK - yay!
We accept returns within 30 days of purchase if the item is in perfect condition, unworn, and with the tags still attached.
Our returns are now paperless! Nobody’s Child has taken returns online. This means you’ll no longer receive a returns label with your order.
How to pack your Nobody’s Child return:
Make sure the items you’re returning are in perfect condition with the tags still attached. (Yep, we do check.)
Fill in your order number and select the items you’re returning and the reason you’re returning them to us.
Decide which carrier you’re returning with and place your return.
Print out your label and attach it to your parcel. Or, you can show your QR Code at the drop-off point and they will print the label for you.
Send your returns and make sure you keep the receipt!
Still have a few questions? Head to our FAQs page or email our friendly customer service team: firstname.lastname@example.org
Returning from our brands:
If you would like to return your Ammé London or Every Nook purchase, please send the return at your own cost to the respective brands and use the returns slip provided.
For further postal details, please refer to Ammé London or Every Nook’s website.
For our International Customers:
Please note that we have extended our returns window to 60 days to allow plenty of time for your return to reach us.
We don’t yet have a free returns option for our international customers so you will be responsible for the cost of sending the return back to us. Find our returns address below.
SEKO Logistics Omni-Channel Milton Keynes
We’d highly recommend you send your return back to us via a tracked service as we won’t be able to refund any orders that get lost along the way to us. Please make sure to mark on the outside of the package ‘return of goods’ and your chosen courier should advise you to fill in a customs declaration form.
Please make sure you send items back in perfect condition (our Warehouse Team does check!) and remember to pop your order note in the parcel with a note to tell us why you’re returning the item.
Do get in touch with our Customer Support Team via our contact form if you happen to need a new returns note with your order number and they can email you a replacement.
Once it arrives back with us…
It can currently take up to 21 days to process your return after your order arrives back with us.
Very Important Info:
We are currently unable to send you an email once the return has arrived back with us — you will only receive an email when the refund has been processed. We’re working on it though, and hope to have this updated in the not-so-distant future!
Wrong or faulty items:
If you have received the wrong item, or if it is faulty or damaged, we’re really sorry! Please do get in touch with our Customer Support Team here with your order number and they will look into this for you.
Unfortunately, we can't currently offer exchanges, but please do send your purchases back to us for a full refund.
What products can’t I return?
We’re really sorry to say that we’re unable to accept returns for facemasks, earrings due to hygiene reasons and we don’t refund delivery charges. Please try on our swimwear over underwear for sanitary reasons and don’t remove the protective slip or we won’t be able to refund you.
We hope you understand!