Returns

We’ve extended our returns policy for Christmas 2021. Orders placed from 8th November 2021 can be returned up until 20th January 2022 for a full refund. Please note you will receive your full refund through your original payment method. 

Sometimes, things just don’t work out. Here’s what you need to know about our returns...

For our UK customers:

Returns are FREE in the UK - yay! 

We accept returns within 30 days of purchase if the item is in perfect condition, unworn, and with the tags still attached. 

Our returns are now paperless! Nobody’s Child has taken returns online.This means you’ll no longer receive a returns label with your order.

How to pack your Nobody’s Child return:

  • Make sure the items you’re returning are in perfect condition with the tags still attached. (Yep, we do check.)
  • Use Royal Mail or Hermes portal to log your return.
  • Fill in your order number and select the items you’re returning and the reason you’re returning them to us.
  • Decide which carrier you’re returning with and place your return.
  • Print out your label and attach it to your parcel. Or, you can show your QR Code at the drop-off point and they will print the label for you. 
  • Send your returns and make sure you keep the receipt!

Still have a few questions? Head to our FAQs page or email our friendly customer service team: heretohelp@nobodyschild.com 

Orders before the 4th November 2021 please use the below instructions.

Make sure to include your order note in the parcel including a reason why you are returning the item – it’s super handy info for us and also helps us to know the return is yours. Then feel free to use one of the attached prepaid returns labels, you can choose from either Royal Mail or Collect Plus. Remember to keep hold of your proof of postage!

Returning from our brands

If you would like to return your Ammé London or Every Nook purchase, please send the return at your own cost to the respective brands and use the returns slip provided.

For further postal details, please refer to Ammé London or Every Nook’s website.

For our International Customers:

Please note that we have extended our returns window to 60 days to allow plenty of time for your return to reach us.

We don’t yet have a free returns option for our international customers so you will be responsible for the cost of sending the return back to us. Find our returns address below.

SEKO Logistics Omni-Channel Milton Keynes

High Standing
Harding Rd
Brinklow
Milton Keynes
MK10 0DF
United Kingdom

We’d highly recommend you send your return back to us via a tracked service as we won’t be able to refund any orders that get lost along the way to us. Please make sure to mark on the outside of the package ‘return of goods’ and your chosen courier should advise you to fill in a customs declaration form.

Please make sure you send items back in perfect condition (our Warehouse Team does check!) and remember to pop your order note in the parcel with a note to tell us why you’re  returning the item – it’s super handy info for us and helps us identify the return.

Do get in touch with our Customer Support Team via our contact form if you happen to need a new returns note with your order number and they can email you a replacement.

How long will my return take?

We’re a super small team so it can currently take up to 21 days to process your return after your order arrives back with us. This is because all garments must be quarantined for a little while in line with UK Government guidelines.

Once it arrives back with us…

We’re a super small team so it can currently take up to 21 days to process your return after your order arrives back with us. This is because all garments must be quarantined for a little while in line with UK Government guidelines.

Very Important Info: We are currently unable to send you an email once the return has arrived back with us - you will only receive an email when the refund has been processed. We’re working on it though, and hope to have this updated in the not-so-distant future!

Wrong or faulty items

If you have received the wrong item, or if it is faulty or damaged, we’re really sorry! Please do get in touch with our Customer Support Team here with your order number and they will look into this for you.

Exchanges

Unfortunately, we can't currently offer exchanges (we're a super tiny team and we don't have those powers just yet), but please do send your purchases back to us for a full refund.

What products can’t I return? 

We’re really sorry to say that we’re unable to accept returns for facemasks due to hygiene reasons and we don’t refund delivery charges. We hope you understand!